There are two ways for the customer to return the shoes: through the store or by mail. In order to return the shoes, it will be necessary to provide proof of purchase (for example, a receipt, order number, Nordy Club membership number, or credit card) in which case the seller can find the necessary information about the purchase.Ī shoebox is not required when returning an item. The store cannot accept used or damaged shoes from the customer, and all tags and stickers must be on the shoes. Return Requirements at Nordstrom Rack Store This information has been confirmed by Nordstrom Rack customer service representatives, as well as representatives from stores in some of the States of the country. In this case, the return of shoes is not possible). All shoes in the store are subject to return (except for shoes marked “final sale” or “non-returnable”. After the expiration of this period, the store returns 50% of the cost of the shoes (if the store accepts the return). Nordstrom Rack will refund your money in full if more than 45 days have passed since the date of purchase or delivery. How does Nordstrom's Rack shoe return policy work? If the client requests an exchange, the store will withdraw a new amount from his (her) account, and then credit it for the refund amount. There is no need to pay for return shipping, the store will not refund the original shipping costs.
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